EssenZa — Privacy Policy

1. Introduction

At EssenZa ("we", "our", or "us"), we are committed to protecting the privacy and personal data of our users, customers, and beautician partners ("you"). This Privacy Policy outlines how we collect, process, store, and safeguard your information when you use the EssenZa mobile application, website, and related home salon and wellness services.

2. Information We Collect

We collect the following categories of information to provide seamless and secure home salon services:

• Account & Profile Data: Name, phone number, email address, gender, profile photo, and language preferences.
• Service & Delivery Location: Precise and approximate GPS location and service delivery address (street, flat/house number, landmark) required for on-demand dispatch of beauticians.
• Booking & Service History: Services requested, dates and times, selected specialists, package preferences, and service ratings/reviews.
• Payment & Transaction Details: Billing records, transaction identifiers, payment status, coupon codes, and EssenZa wallet balance. (Note: Sensitive payment credentials such as credit card numbers or UPI PINs are processed securely by certified payment gateways like Razorpay and are never stored on our servers.)
• Device & App Diagnostics: Device model, OS version, FCM push notification tokens, IP address, and crash logs to ensure app reliability.

3. How We Use Your Information

• To schedule, dispatch, and fulfill at-home salon, spa, and beauty bookings.
• To enable real-time GPS tracking and route navigation between customer and assigned specialist.
• To send essential booking notifications, arrival updates, OTP verifications, and invoice receipts.
• To process transactions, manage wallet balances, and issue refunds.
• To maintain platform security, prevent fraud, and provide emergency SOS support during active appointments.
• To comply with applicable legal, taxation, and statutory requirements.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We share data only in the following necessary circumstances:

• With Assigned Beauticians: Customer name, phone number, and service address are shared exclusively with the assigned professional for the duration of the booking.
• With Service Providers: Secure third-party cloud infrastructure, SMS/OTP gateways (e.g. Twilio), push notification services (FCM), and payment processors.
• Legal Compliance: When required by law, subpoena, or to protect the vital safety of customers or staff in emergency situations.

5. Data Retention & Account Deletion

We retain your personal data for as long as your account remains active or as needed to provide services. You have the right to request deletion of your account and associated personal data at any time directly through the app settings (Profile > Delete Account) or by emailing our support desk.

6. Security Measures

We implement industry-standard administrative, technical, and physical safeguards, including end-to-end HTTPS/TLS encryption, JWT authentication with short expirations, role-based access control (RBAC), and strict database perimeter isolation.

7. Contact & Grievance Officer

For any questions, concerns, or data requests regarding this Privacy Policy, please contact us at: